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Privacy Policy of XBS Telecom s.a.

The guarantees of XBS Telecom s.a .:

We treat your data confidentially and in accordance with national and international regulations, including, among others, Regulation (EU) 2016/679 of the European Parliament and the Council of 27/04/2016 on the protection of natural persons to the the processing of personal data and the free movement of such data. We make every effort to secure the storage of this data.

Purpose of the processing of your personal data:

By providing us with your personal data, you give us express permission to process this information for the purposes indicated below. Your data are included in the databases of XBS Telecom sa and are processed primarily for the management of our customers, publications and services offered to improve the quality of our services (selections, suggestions sites, ...) . Your personal data remains within the group (Acropora International s.a.). Our client file has never been given/sold in whole or in part to third parties. Your personal information will never be transferred without your express prior consent.

At any time and without any justification, you can do the following actions via the link with your name at the top right of the screen:

  • Correct or update your personal data.
  • Get a copy of all of your personal data in a text or computer format (json).
  • Oppose to the processing of your personal data by erasing your account.

Do not hesitate to contact us in case of question or difficulty.

A word about Cookies:

We occasionally use cookies to provide you with better service. A cookie is a small block of information saved by your browser for a website: this cookie can be retrieved during a subsequent visit to the same site. We use cookies for administrative purposes, for example, to record your preferences (such as the language, or the fact that you are logged in) which will save you having to repeat the same keyboard entries each time you visit our site. Most cookies only work for a single session or visit. Our cookies are encrypted, none of them contains legible information for reading by a third party. It is also possible to configure your browser to inform you each time cookies are created or to prevent their creation (some services requiring cookies will no longer be available).

Your personal data is collected for the following purposes and using the following services:

  • Purpose: Contacting the Client

    • Where: Mailing list or newsletter via Mailchimp or Ymlp

      Personal Data: email address, city and zip-code, country, first name and last name, license number and (amateur-radio) call-idprefered language, unsubscribe choices

    • Where: Online shop notifications, order status changes and delivery tracking

      Personal Data: email address, address, city and zip-code, country, first name and last name, phone number, license number and (amateur-radio) call-idprefered language

    • Where: Any exchanges between our client and our staff regarding support requests

      Personal Data: email address, address, first name and last name, phone number, license number and (amateur-radio) call-id and serial numbers

    • Where: Any exchanges between our suppliers and our staff regarding support requests

      Personal Data: email address, address, first name and last name, phone number, license number and (amateur-radio) call-id and serial numbers

  • Purpose: Displaying content from third-party sites and visitors statistics

    • Where: Google widgets, Google analytics and YouTube video widgets

      Personal Data: Cookies and Usage Data

  • Purpose: Handling payments (see also our section "Secure Payments")

    • Where: Bankwire

      Personal Data: Firstname, Last name and call-id for payments matching

    • Where: credit card payments (Payzen)

      Personal Data: various types of Data as specified in the privacy policy of Payzen service

    • Where: PayPal

      Personal Data: various types of Data as specified in the privacy policy of Paypal service


      At no time is XBS Telecom in possession of your credit card information, see all the details on the security aspects of payments in our "Secure Payments" section.
       
  • Purpose: Accounting and governmental administrations requirements

    • Where: Invoice issuing and compliance with governmental financial administrations requirements.

      Personal Data: Firstname, Last name, address, delivery address, order details

    • Where: Compliance with governmental telecommunication administrations requirements.

      Personal Data: Firstname, Last name, address, call-ID, (radio)license number, radio-operator authorisations

  • Purpose: Hosting and backend infrastructure, and compliance with govermental requirements for security

    • Where: Hosting provider

      Personal Data: various types of Data as specified in the privacy policy of the Hosting provider like IP addresses and access times

  • Purpose: Registration and authentication

    • Where: Direct registration

      Personal Data: gender, firstname, lastname, email address, address, city and zip-code, country, date of birth, password, phone number, callsign, license number, prefered language

  • Purpose: General marketing

    • Where: Personnalized discounts system

      Personal Data: Firstname, lastname, memberships to radio-clubs

    • Where: Marketing and consumer habits statistics

      Personal Data: orders history and orders details

  • Purpose: Our own SPAM and security protection

    • Where: Captchas

      Personal Data: Cookies, email addresses, ip addresses

    • Where: Various security systems

      Personal Data: Cookies, ip addresses, access times, unauthorized access attempts

  • Purpose: Clients SPAM protection

    • Where: Subscriptions / unsubscribtions choices

      Personal Data: email addresses, subscriptions / unsubscribtions choices

Further information about Personal Data

  • Website intended audience: The Service is not directed to children under the age of 13

    Users declare themselves to be adult according to their applicable legislation. Minors may use XBS Telecom web sites only with the assistance of a parent or guardian. Under no circumstance may unsupervised persons under the age of 13 use XBS Telecom web sites.

  • Erasing your data

    You can delete your account and all your personal data at any time.
    In this case, all of your personal data on the site xbstelecom.eu will be destroyed and data related to your activity on the site (orders, baskets) will be anonymized. The personal data necessary to fulfill the accounting obligations (for example allowing the issuing of invoices) will be kept in our accounting software during the minimum period imposed by the law.

    Attention: For any request for support for an order or for a repair under warranty of a product made after deletion of your account, we will ask you a copy of your invoice or your delivery note concerning this product.

Contact information

  • Purpose: Owner and Data Controller

    Responsible for contractual obligations and website content, except where otherwise indicated:

    Acropora-International s.a.
    27 Drève de l'infante, bte M3
    B-1410 Waterloo
    Belgium

    Owner contact email: Info email