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Manufacturers

VAT - Warranty - Invoicing

WARRANTY CONDITIONS

All equipment delivered follow the current European legislation concerning warranty periods.

http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=URISERV:l32022


To be more specific, the European warranty for ANY product sold on the territory by an European trader, HAS TO follow the regulation of minimum 2 years (to date)

Some manufacturers sometimes offer extensions of guarantee, which can be free or not as the case may be. The conditions of these particular guarantees may change all the time, without prior notification from us. In case of doubt, please get in touch with our team or obtain directly the information from the concerned manufacturer.

RMA (Return merchandise authorization) requests for standard size / weight products (*):

(*) Products of less than 20Kg, developed dimensions of less than 150cm including packaging.

The process to return a product under warranty is as follows:


1- Write an e-mail to the support department to indicate your problem with a detailed explanation about the issue.
support email

2 - If the support department considers that the equipment must be returned, it will send you an email with a barcode transport document attached.

This attachment is to be printed

3 - Prepare the following documents:
- Copy of the purchase invoice.
- Copy of the guarantee slip, duly filled and signed.
These are to be joined to the package that you are preparing.

4 - You pack this equipment, if possible in its original package. (If not possible, protect it at best). It is also preferable to place then this box in a bigger box (Max.110 Cm) to avoid every risk of deterioration.

You stick the transport document on the box, keeping the barcode clearly visible.

Depending on the case, you can drop it off at the post office or we will arrange a pickup at your location.

If the support service considers that this is a problem covered by the warranty, you will not have to pay anything, it is indeed XBS Telecom which assumes the transport cost for you.

7- When a deposing the package  (for example at the post office), you will receive in return a proof of deposit or a ticket: the latter must be kept and sent by email to the support service

support email

From this moment, we can follow it up and keep you informed.

RMA (Return merchandise authorization) requests for products outside standard size / weight (**):

(**) Products of more than 20Kg and/or developed dimensions of more than 150cm including packaging.

The process to return a product under warranty is as follows:


1- Write an e-mail to the support department to indicate your problem with a detailed explanation about the breakdown.
support email

2 - If the support department considers that the equipment must be returned, it will inform you by email, and will invite you to send the material either to XBS Telecom sa, or directly to the supplier.

3 - You pack this equipment, if possible in its original package. (If not possible, protect it at best). It is also preferable to place then this box in a bigger box to avoid every risk of deterioration. Don't forget to join your purchase invoice.

As soon as the package is received, we can follow it up and keep you informed.

Watch out, dependent of the breakdown a round trip to the manufacturer lasts approximately 4 weeks.

VAT:

Our prices are all charges inclusive and we apply the exemption of VAT received, following the Article 293 B of the CGI, only eventual transport costs are in supplement.

We only issue an invoice to the license / operator certificate holder, not to a company.