The transport is made towards relay points  or delivery on-site according to your choice during your order.

Any anomaly concerning the delivery (damage, lacking product compared to the delivery slip, damaged parcel, broken product) must be necessarily be indicated on the voucher of the carrier at the reception of the parcel in the form of "handwritten reserves", accompanied with the signature of the customer.

You also have to confirm this anomaly by sending to the carrier within two ( 2 ) working days from the delivery date by sending a registered letter, with acknowledgement of receipt, explaining said complaints to the carrier.

The customer will have to transmit a copy of this mail by email, by fax or by postal mail to our address in Belgium for our information.